We provide several Pre-Defined Patch Management Service offerings.
Patch Implementation (General Consulting)
Hourly Fee Applies
This service comprises a needs assessment call; business and technical requirements; recommendations for baseline creation/maintenance or an alternative for managing patch content; and on-site coaching for a normal monthly patch cycle.
Patch Management Baseline Jumpstart Service
One-Time Fee Applies
This service includes only the current set of baselines, which includes the current month and all previous months.
The baselines are broken down by type (OS Patching, Application Patching, MS Office Patching), by Year-Month, and by criticality (Critical, Important, etc). The package includes several hundred individual baselines. Service includes delivery of the current baselines and a one-time four (4) hour service of remote installation and deployment of the baseline set, as well as training for the customer on how to create and deploy their own baselines in the future.
Baseline Subscription Service
Initial Payment + Monthly Fee Applies
Requires a Six (6) month SLA SOW.
This service includes all past and current baselines. Each month (exact day depending on patch vendor) the customer will receive the approximately 10-15 baselines for all requested operating systems and 3rd party applications that are currently delivered via BigFix subscription. The baselines are broken down by type (OS Patching, Application Patching, MS Office Patching), by Year-Month, and by criticality (Critical, Important, etc). This package also includes an initial virtual installation of the baselines and deployment of the policy sets, as well as an SLA of 5 hours each month remotely for the monthly baseline installation and deployment.
Patch Management Best Practices Guidelines
Fees Vary (based on number of endpoints)
This service is comprised of a needs assessment call; business and technical requirements; recommendations for baseline creation/maintenance, or an alternative for managing patch content; and on-site coaching for a normal monthly patch cycle. This service generally is comprised of 24-32 hours of information gathering and then 40-80 hours of technical documentation.
Small environments (up to 500 endpoints)
Medium environments (500-1,000 endpoints)
Large environments (1,000-5,000 endpoints)
Very Large environments (5,000-15,000 endpoints)
Fortune List environments (15,000-50,000 endpoints)
The deliverable of this service is a comprehensive “How-to” guideline and manual for a successful monthly patch cycle.
If you have a need for something that is not listed, please feel free to contact us.